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Outsourcing in Banking Sector in India

  • Outsourcing in Banking Sector in India

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  • Author   :    Anjana K., B.V. Pillai
    Year of Publication   :   2023
    ISBN   :   9789393934215
    Language   :   English
    Binding   :   Hard Bound
    Pages   :   396
    Size   :   23 cms
    Categories   :   2023, Banking, Commerce, Management, New Books
    Price  :  1200
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    The Book

    In India, outsourcing is now being widely practiced by almost all Banks. As per the RBI norms, banks cannot outsource their core management functions. Core management functions include risk management and internal audit, compliance and decision-making functions such as determining compliance with KYC norms. But in order to concentrate more on core activities banks outsource most of its non-core activities. Usually, banks outsource activities like ATM cash loading, ATM software, network management, loan verification, loan recovery, advertisements, etc. Outsourcing of these activities enables the banks to maintain competitive edge, to better serve its customers, to reduce the work burden of its employees, to earn cost advantage, etc. But outsourcing could also create some negative effects such as banks losing control over the outsourced activities, the job opportunities in the banking sector getting reduced, knowledge regarding outsourced activities could be lost, an increase in the number of default cases, etc. At this juncture, through this book, the authors have made an attempt to examine a comparative assessment of the areas of outsourcing, the motivational factors behind outsourcing and the satisfaction level of various beneficiaries on the outsourced activities of the select banks from the private and public sector in India in general and in Kerala in particular.

    The book comprises eight chapters including an introduction and summing up. It is hoped that the book will be useful to Government and Policy makers, Administrators, Managers and Customers in Banking Sector, Academicians and Researchers in Commerce, Economics and Management Studies and other Stakeholders.

    The Authors

    Dr. Anjana K. has secured the degrees of Master of Commerce (M.Com.) and Doctor of Philosophy (Ph.D.) in the Faculty of Commerce and Management Studies, University of Calicut, Kerala. She has completed her research work on the area of Outsourcing in Private and Public sector Banks. She has qualified the UGC-JRF and Kerala SET in 2017. She has published five research papers in reputed journals and presented two papers in National Seminars/Webinars. Her fields of special interests are Banking, Cooperation, General Management and Accounting and Finance.

    Prof. (Dr.) B. Vijayachandran Pillai is presently the Principal and Director, Ahalia School of Management, Palakkad and former Professor and Head, Department of Commerce & Management Studies, University of Calicut, Kerala State. He has over 39 years of teaching experience and 33 years of research experience. Besides the Academic assignments, he served in different administrative posts like Dean, Faculty of Commerce, Mahatma Gandhi University, Kottayam (2016-18); Director, Directorate of Self-Financing Courses, University of Calicut (2017-19) and Coordinator, School of Management Studies, Palakkad, University of Calicut (2013-2020). He has successfully guided twenty-five M.Phil. students and twenty-three research scholars have secured their Ph.Ds. in Commerce & Management Studies under his guidance. Five more candidates are pursuing their Ph.Ds. under his guidance. He has successfully completed three UGC-funded projects. He has authored and edited 23 textbooks. He published 259 papers/articles in reputed journals and chapters in edited books. He has presented 170 papers in National & International level Seminars/Webinars. He is a member of various professional and academic bodies.